Updated: 02/07/2026
Submit a support ticket to request a transaction review or a money refund.
Failed AI tasks refund credits automatically to their original source. Monthly credits are returned only while valid. Failed video sharpening tasks also refund credits. Report a discrepancy with the task reference.
Provide the transaction reference, amount, reason and contact details in a support ticket. TrendX reviews the transaction before proposing a resolution. A request is not automatic approval. Credits cannot be withdrawn as cash.
Receipt is acknowledged within 24 working hours. Disputes and refunds normally take 3–7 working days after complete information is received. Support will explain any extension.