TrendX support
TrendX support: Find answers, chat and send a support request. Review the steps, available output and limitations below before starting.
How to use: TrendX support
Search the FAQs for usage questions, use chat for a quick question or sign in to create and track a support ticket. Contact channels are shown according to the current site configuration. AI chat can be mistaken; an automated answer is not confirmation that a payment has been settled or access changed.
What you get, with a practical example
For download problems, provide the original post link, tool name, exact error, device and browser. Say whether you used single-video, multiple-links or profile mode. For a ZIP with missing videos, check video-loi.txt when present and include the relevant entry. Private, deleted and region-restricted posts may remain unavailable despite a paid plan.
Continue with Video downloader, no watermark: Supports TikTok, Douyin, YouTube, Facebook, Instagram and Shopee Video
Supported inputs and practical limits
For payments, provide the transaction ID, amount, time and a redacted confirmation screenshot. Never provide banking passwords or one-time codes. For credits, identify the exact action and whether you generated again. Continue replies in the same ticket to preserve context rather than opening duplicates; no fixed resolution deadline is promised by this guide.
Continue with Bulk & profile downloader: TikTok, Douyin, YouTube, Facebook, Instagram, Shopee; 3 free videos/day or VND 19,000/30 days.
Saving files and checking the result
For an AI balance question, identify the action rather than only the video: analysis, transcription and generating another draft can be separate requests. Include the relevant history entry or screenshots if you have them. An automated chat answer cannot independently settle a transaction dispute or prove that an entitlement was applied.
Related steps in your workflow
Use a specific ticket title, list the steps and attach only information needed to reproduce the problem. A useful title is “Profile download: listed videos fail with a size error.” Add new information to the existing ticket so the conversation stays together. Contact channels depend on current settings, and the tool screens currently remain primarily in Vietnamese.
Continue with TrendX pricing: Compare AI credits and bulk download plans.
Frequently asked questions
What should I send if a bank payment did not activate my plan?
Send the transaction reference, amount, time and a confirmation with unrelated details hidden. Do not share bank login credentials or pay again before the transaction is checked.
Do I need to sign in to read help?
Public FAQs and configured contact information can be viewed without a support ticket. Private ticket management and account-specific work require sign-in.
What details help with a failed TikTok download?
Send the original link, tool name and exact error. Include the browser or device and the mode you used so the issue can be reproduced.
Can paid access fix a private-video error?
No, paid access changes limits rather than privacy permissions. Deleted, region-restricted or blocked content may still be inaccessible.
Can AI chat confirm a refund or activate a plan?
An AI reply is not transaction confirmation. Payment and account issues must be checked against the real transaction and account data.
Should I open several tickets for the same issue?
Continue in the existing ticket to keep the context together. Create a separate ticket only for a materially different issue.